ComplaintTracker

manage customer complaints

ComplaintTracker is a simple solution for any business to systematically manage Customer Complaints and its status.

ComplaintTracker ready to use customer complaint management software that enables you to manage customer complaint lifecycle from complaint initiation, assignment to closure in a very simple way. ComplaintTracker helps you systematically track customer complaint so that it never goes, unattended. Customer complaint management is made simpler with ComplaintTracker.

Customer complaint management made easy

1
Register Complaints
Register and generate a unique number for all the complaints received.
2
Assign to Service Executive
Assign complaints to service executive.
3
Close a complaint
Close a complaint once it is resolved.
4
Print & Reports
You can print your complaints or generate report for further analysis.

features

complaint management

manage complaints for customers

complaint assignment

assign/re-assign complaints to service executive

complaint status

track complaints solved or pending

Quotation

generate quotation for one all the charges like spare parts, labour, one time cost etc.

smart reports

the smart reporting utility enables you to sort, group, filter & aggregate data. The data can also be exported to excel.

excel upload

upload your existing customer, product from excel for quick start.

SMS notification

send SMS notification to customer & service engineer.

email notification

send email notification to customer & service engineer.

MIS & dashboard

a graphical view of data for quick analysis & faster decision.

easy backup

safe guard your data with easy backup.

scalable solutions

upgrade to higher edition with more features as your business grows

are you still using excel to manage your
Customer Complaints?
Free Edition
100% free for life
Free edition

ComplaintTracker Lite is simple ready to use free complaint management for light usage.


get 3 users absolutely free for life.
no data limitation, no registration
mange unlimited complaints

Simply,
Download, Install & Get Started

where do you wish to store your data?

want full control of your data go
On-Premise



or

want us to take care of server maintenance go Cloud

try
before you
buy

No registration, No credit card

ComplaintTracker is available for free trial. You can download & install the trial version without registration.

Download, Install & Get Started

Try Now
affordable & transparent pricing

ComplaintTracker Complaint Management software is affordably priced for all business size, the pricing is based on subscription model for both On-Premise & Online.

why buy?
when you can rent!! 
subscription
ComplaintTracker is available on subscription for both on-premise & online license. It includes free version upgrade & support.

simple to install & easy to manage

get started in minutes... not in days

Complaint Management
for all
business size
Complaint Management software for all business size be it individual, start up, SME or corporate.

Our offering starts from single user to unlimited users.

Supports on-premise, online or private cloud.


FAQ

frequently asked questions



Q
Is ComplaintTracker desktop app or web app?
ComplaintTracker is a desktop app that can be installed on Windows-based devices . However, it also supports online mode where data is stored on Spinso cloud server and you just need internet to access it from any device.
Q
What are different editions of ComplaintTracker?
There are 6 editions of ComplaintTracker including free editions. The editions are named as Lite, Basic, Standard, Professional, Premium and Enterprise. Each edition is bundled as per features. ComplaintTracker : Compare Editions

choose the right edition for your business

Lite Edition

Free Complaint Management to manage Complaint, Assign to executive & Close complaints, Reports & more

more ›

Basic Edition

Manage Complaints, Assign to executive & close complaints, reports, export to excel & more

more ›

Standard Edition

Complaint management, Simple Quotation & more

more ›

Professional Edition

Complaint management, Advance Quotation, Dashboard, MIS, Upload & more

more ›

Premium Edition

Complaint management, Advance Quotation, Dashboard, MIS, Upload, Enhanced security, Bigger note, Volume data storage & more

more ›

Enterprise Edition

Complete Enterprise Solution

more ›

Custom Edition

Customize as per your requirement

more ›