manage customer complaints

ComplaintTracker is a simple solution for any business to systematically manage Customer Complaints and its status.

are you still using excel to manage your Customer Complaints?

It's time to get rid of traditional approach and switch to super easy...ComplaintTracker Complaint management software to manage your customer complaints and track its progress.

Managing complaints in excel or spreadsheets has its own limitations such as lack of centralized management and lesser control over data as it is scattered across different folders, workstations, branches, or even geographical locations. It is difficult to collaborate, generate reports, analytics etc since the information is managed individually by stakeholders or managers.

With ComplaintTracker you can centrally and systematically manage customer complaints. It has a simple intuitive & work flow interface that enables you to focus on the actionable items for quicker and timely actions, you can not only manage customer complaints but also track its current status, create a quick quotation for chargeable spares parts or services. It has all the essential features to efficiently manage your customer complaints and thus improve productivity.

Providing best and timely complaint resolutions, has become an integral aspect in today's business world due to exceeding customer expectations.

Generally, lot of paperwork, needs to be done to manage your customer complaints. For any business it is very essential to timely respond to customer complaints and deliver quick service in order to build strong customer relationship & win more loyal customers. ComplaintTracker is a simple software designed for any industry, to systematically manage complaints & its status. You can track customer complaints right from receiving to closure.

Customer complaint management made easy

Register Complaints
Register and generate a unique number for all the complaints received.
Assign to Service Executive
Assign complaints to service executive.
Close a complaint
Close a complaint once it is resolved.
Print & Reports
You can print your complaints or generate report for further analysis.


complaint management

manage complaints for customers

complaint assignment

assign/re-assign complaints to service executive

complaint status

track complaints solved or pending


generate quotation for one all the charges like spare parts, labour, one time cost etc.

smart reports

the smart reporting utility enables you to sort, group, filter & aggregate data. The data can also be exported to excel.

excel upload

upload your existing customer, product from excel for quick start.

SMS notification

send SMS notification to customer & service engineer.

email notification

send email notification to customer & service engineer.

MIS & dashboard

a graphical view of data for quick analysis & faster decision.

easy backup

safe guard your data with easy backup.

scalable solutions

upgrade to higher edition with more features as your business grows

Free Edition
100% free for life
Free edition

ComplaintTracker Lite is simple ready to use free complaint management for light usage.

get 3 users absolutely free for life.
no data limitation, no registration
mange unlimited complaints

Download, Install & Get Started

where do you wish to store your data?

want full control of your data go


want us to take care of server maintenance go Cloud

before you

No registration, No credit card

ComplaintTracker is available for free trial. You can download & install the trial version without registration.

Download, Install & Get Started

affordable & transparent pricing

ComplaintTracker Complaint Management software is affordably priced for all business size, the pricing is based on subscription model for both On-Premise & Online.

why buy?
when you can rent!! 
ComplaintTracker is available on subscription for both on-premise & online license. It includes free version upgrade & support.

simple to install & easy to manage

get started in minutes... not in days

managing customer complaints in excel?
try ComplaintTracker

Managing complaints in excel has its own limitation.

  • Have to manage multiple copies of excel
  • Its tedious to collate data at Employee & Organization level
  • Duplication of master data
  • Data is less secured
  • Lacks access control
  • Restricts concurrent user access

ComplaintTracker Complaint Management software not only helps you overcome all the above issues but also provide you some interesting features to systematically manage and simplify your day-to-day activities.

Complaint Management
 for all
business size
Complaint Management software for all business size be it individual, start up, SME or corporate.

Our offering starts from single user to unlimited users.

Supports on-premise, online or private cloud.


frequently asked questions

Is ComplaintTracker desktop app or web app?
ComplaintTracker is a desktop app that can be installed on Windows-based devices . However, it also supports online mode where data is stored on Spinso cloud server and you just need internet to access it from any device.
What are different editions of ComplaintTracker?
There are 6 editions of ComplaintTracker including free editions. The editions are named as Lite, Basic, Standard, Professional, Premium and Enterprise. Each edition is bundled as per features. ComplaintTracker : Compare Editions

choose the right edition for your business

Lite Edition

Free Complaint Management to manage Complaint, Assign to executive & Close complaints, Reports & more

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Basic Edition

Manage Complaints, Assign to executive & close complaints, reports, export to excel & more

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Standard Edition

Complaint management, Simple Quotation & more

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Professional Edition

Complaint management, Advance Quotation, Dashboard, MIS, Upload & more

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Premium Edition

Complaint management, Advance Quotation, Dashboard, MIS, Upload, Enhanced security, Bigger note, Volume data storage & more

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Enterprise Edition

Complete Enterprise Solution

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Custom Edition

Customize as per your requirement

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