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Complaints can be managed for customers for your product or services, it could be for your existing customer or new customer, you can also manage one time call with ComplaintTracker. In ComplaintTracker you can manage complaints right from initiation to closure in 3 easy steps Register, Assign & Close.
ComplaintTracker offers several benefits in terms of complaint management such as it enables you to centrally manage all the complaints. A unique number is generated for every complaint which can be shared with customers as it becomes handy for easy tracking. You get the pending list of complaints that are yet to be assigned, for quick allocation to service executive to ensure that every complaint is attended.
store unlimited complaints & contracts
no cap on data, store unlimited service complaints.
complaint management
manage complaints received from various sources such as email, telephone, website etc.
assign complaints / re-assign complaints
assign complaints to technician. You can also re-assign or transfer complaints to another technician.
complaint status
track status of complaint whether it is solved or pending along with reason.
quotation
create quotation for your complaints repairs, spare part replacement or for any services.
smart reports
smart reporting utility that lets you group, aggregate and filter data.
export to excel
export data to excel for further visualization and analysis.
dashboard
at-a-glance view of overall complaints & its status.
mis reports
graphical view of data for quick analysis and decision making.
excel upload
upload existing master data from excel to quickly start using the system.
data backup
safeguard your data with easy backup utility.
& more...
ComplaintTracker is flexible and offers several benefits...
For all business size
Supports users starting from single to unlimited users.
On-Premise
Get full control of your data. Store & manage data On-Premise & access it via lan or your private network.
Cloud
Online option that enables you to store data on Spinso's cloud & access it from any location.
Customizable
Customize the product as per your need. You can add modules, screen, workflows, reports etc.