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servicedesk2019
editions

Choose the right edition for your business

ServiceDesk is a simple, ready to use Service CRM to automate and simplify your service management.

It comes in various edition Lite, Basic, Standard, Professional, Enterprise & Custom to suit needs of individuals, small & medium business and corporates. The editions are bundled as per features so that you can choose the right edition for your business. The lowest edition being the lite edition which is free for life with lesser features that are suitable for individuals & start-ups to highest edition i.e enterprise with advanced features for more volume data. While with Custom edition you can customize the product as per your requirement.

With ServiceDesk you can choose to store data on your pc/server or cloud, in both case you just pay monthly rental.

for individuals & start-ups

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Lite
Lite Edition
a free standalone service crm for light usage

ServiceDesk Lite is simple ready to use free service CRM for light usage. It is a standalone windows application that works without internet. You can store unlimited data. ServiceDesk Lite has basic yet all core features to effectively manage complaints right from initiation to closure, backup utility to safeguard your data, reporting tool & basic access control for user rights.

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Basic
Basic Edition
basic service crm for small teams

ServiceDesk Basic is simple ready to use service CRM for small teams to manage complaints right from initiation to closure. It is an entry level paid edition with core features to manage service complaints, track pending reason, re-assign complaints, smart reporting tool with an option to export data to excel, basic access control & more. It is a windows application that can be accessed via LAN. It works without internet. You can store unlimited data without any restriction.

for small business & SME

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Standard
Standard Edition
service complaint & contract management

ServiceDesk Standard CRM has all the essential features to centralize & simplify your service management such as complaint, contract management contract renewals. Advance search for quick access & more. It is a windows application with an option to store data On-Premise or Online (Cloud). The On-Premise version works without internet. You can store unlimited data without any restriction.

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Professional
Professional Edition
power packed features with advanced analytics

ServiceDesk Professional has power packed features to get full control of your service data and streamline your service management, it has advance features such as complaint & contract management, contract renewal. Print options for service slip, complaint acknowledgement, contracts. Analytics & reports like dashboard, MIS & smart reports. Advanced search for quicker access. Excel upload to import legacy or external data into ServiceDesk. SMS & email notification to technician. It is a windows application with an option to store data On-Premise or Online (Cloud). The On-Premise version works without internet. You can store unlimited data without any restriction.

for large business & volume data

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Enterprise
Enterprise Edition
complete enterprise service crm

ServiceDesk Enterprise CRM is a complete solution with more advanced features for service complaint & contract management. Track contract renewals alongwith the history. Reports & analytics like dashboard, MIS, smart reports. Advanced search for quicker access. Excel upload to import legacy or external data into ServiceDesk. SMS, Email notification to technician and customers. Print options for service slip, complaint acknowledgement, contracts. Robust database to manage volume data. It is a windows application with an option to store data On-Premise or Online (Cloud). The enterprise edition has more options for data storage. The On-Premise version can also be configured to access across various location. You can store unlimited data without any restriction.

for personalization

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Custom
Custom Edition
custom service crm

ServiceDesk Custom gives you flexibility to build tailor made application as per your requirement. You can customize any edition i.e basic, standard, professional or enterprise as per your need. Add new data fields, modules, change process, workflow or reports.