sd

servicedesk2019
installation options

ServiceDesk is a windows application and hence works optimally on windows based OS, it supports various installation options i.e it can work on standalone PC, LAN, Cloud etc.

ServiceDesk supports following installation options

ServiceDesk is windows application with the following installation option.

1

Single PC Single User

ServiceDesk can be installed on single pc, where data and application is stored on your local pc/Laptop. It’s a single user application.

Edition Supported: Lite, Basic

2

Single PC Multi Users

ServiceDesk can be installed on single pc, where data and application is stored on your local PC/Laptop. You can have multi users accessing the application from the same PC with their respective login id.

Edition Supported: Lite, Basic, Standard, Professional & Enterprise

3

Multi PC Multi User (LAN)

ServiceDesk can be installed on Multiple PC and data can be stored on a PC/Server.
There are 2 components for installation i.e. Database & App
Database: It could be installed on PC/Laptop/Server machine depending on the volume of data or product edition. Data folder is shared so that same can be accessed from Client PC
App: you can install multiple applications and configure the db setting as per database folder. You can install App on as many pc as you wish.

Edition Supported: Basic, Standard , Professional & Enterprise

4

Online (data on Spinso Server)

ServiceDesk can be accessed from multi location even if they are not inter-connected via network, as the data is stored on Spinso cloud server, you just need internet to access the data.

Edition Supported: Standard, Professional & Enterprise

5

Private Cloud (Data on your server)

ServiceDesk can be installed on your server and can be configured for multi-location access.
You need windows server with public/Static ip.

Edition Supported: Enterprise

6

Thin Client

ServiceDesk can also be installed on Thin Client.

Edition Supported: Basic, Standard, Professional & Enterprise

7

MAC (with third party product)

ServiceDesk can be installed on MAC with the help of third party software named Parallels.
You can also check for any other software which offers features similar to Parallels.

Edition Supported: Lite, Basic, Standard, Professional & Enterprise