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Q
Is ServiceDesk desktop app or web app?
ServiceDesk is a desktop app that can be installed on Windows-based devices . However, it also supports online mode where data is stored on Spinso cloud server and you just need internet to access it from any device.
ServiceDesk is a desktop app that can be installed on Windows-based devices . However, it also supports online mode where data is stored on Spinso cloud server and you just need internet to access it from any device.
Q
What are different editions of ServiceDesk?
There are 6 editions of ServiceDesk including free editions. The editions are named as Lite, Basic, Standard, Professional, Premium and Enterprise. Each edition is bundled as per features. ServiceDesk : Compare Editions
There are 6 editions of ServiceDesk including free editions. The editions are named as Lite, Basic, Standard, Professional, Premium and Enterprise. Each edition is bundled as per features. ServiceDesk : Compare Editions
Q
Which edition is free?
ServiceDesk Lite edition is free for life without any limitation. You get up to 3 users for free.
ServiceDesk Lite edition is free for life without any limitation. You get up to 3 users for free.
Q
Can I use ServiceDesk Lite (free edition) in LAN?
No. Multi PC support on LAN installation is not available in ServiceDesk Lite (free edition). However paid editions support LAN installation.
No. Multi PC support on LAN installation is not available in ServiceDesk Lite (free edition). However paid editions support LAN installation.
Q
What is On-premise deployment in ServiceDesk?
ServiceDesk on-premise allows you to install both application and database within your infrastructure. You do not need high configuration computer or server. Both client and server can be installed on your PC by following simple installation steps provided in the setup wizard.
ServiceDesk on-premise allows you to install both application and database within your infrastructure. You do not need high configuration computer or server. Both client and server can be installed on your PC by following simple installation steps provided in the setup wizard.
Q
Do I need high configuration Server Computer?
No, you don’t need any higher configuration of Windows server or computer to use ServiceDesk. It can be installed and be used in your current setup.
No, you don’t need any higher configuration of Windows server or computer to use ServiceDesk. It can be installed and be used in your current setup.
Q
Is installing ServiceDesk difficult, do I need a technical expertise?
Not at all, ServiceDesk installation is quite simple just like any other windows app like Ms office. You can try it by yourself by downloading and installing the ServiceDesk Trial. In case you need any help, you can contact our support team for assistance.
Not at all, ServiceDesk installation is quite simple just like any other windows app like Ms office. You can try it by yourself by downloading and installing the ServiceDesk Trial. In case you need any help, you can contact our support team for assistance.
Q
How does ServiceDesk Online work?
In case of ServiceDesk online the database is installed on Spinso’s server, while the application needs to be installed on your PC / laptop. The data backup and maintenance are taken care by spinso.
In case of ServiceDesk online the database is installed on Spinso’s server, while the application needs to be installed on your PC / laptop. The data backup and maintenance are taken care by spinso.
Q
Is ServiceDesk available for Trial?
Yes. ServiceDesk Basic and Standard Edition is available for Free Trial. You can download the trial from the following link on our website ServiceDesk : Trial
Yes. ServiceDesk Basic and Standard Edition is available for Free Trial. You can download the trial from the following link on our website ServiceDesk : Trial
Q
What is the limitation in trial edition of ServiceDesk?
ServiceDesk Trial is available for basic and standard edition only. It comes with a cap of 25 trial entries. However for higher edition an online demo can be arranged on request.
ServiceDesk Trial is available for basic and standard edition only. It comes with a cap of 25 trial entries. However for higher edition an online demo can be arranged on request.
Q
Can I get support during Trial period?
Yes, you can contact us and we would be happy to help you during your trial period.
Yes, you can contact us and we would be happy to help you during your trial period.
Q
Is there any cap on data for Licensed Edition?
No. You can add unlimited data entries. There is no cap on data storage.
No. You can add unlimited data entries. There is no cap on data storage.
Q
How do I install ServiceDesk Trial?
Kindly follow the instructions given below ServiceDesk : Trial Installation
Kindly follow the instructions given below ServiceDesk : Trial Installation
Q
How can I download other Edition which is not available for Trial?
Only Basic & Standard Edition are available to download for trial use. For higher edition an online demo can be arranged on request. To know more about other editions kindly contact us.
Only Basic & Standard Edition are available to download for trial use. For higher edition an online demo can be arranged on request. To know more about other editions kindly contact us.
Q
How can I get product demonstration for ServiceDesk?
You can contact us and our team will organize an online product demo for you.
You can contact us and our team will organize an online product demo for you.
Q
What is the process for purchasing ServiceDesk?
To purchase ServiceDesk you can contact us with the following information and we will help you with the process. Company Name , Contact person, Mobile No.
To purchase ServiceDesk you can contact us with the following information and we will help you with the process. Company Name , Contact person, Mobile No.
Q
What is the licensing model for ServiceDesk On-Premise?
ServiceDesk On-Premise is available on subscription model, unlike other On-Premise softwares. You need to pay an annual subscription fee for per user license. The license will remain active for the period you subscribe.
ServiceDesk On-Premise is available on subscription model, unlike other On-Premise softwares. You need to pay an annual subscription fee for per user license. The license will remain active for the period you subscribe.
Q
Does ServiceDesk On-Premise work on subscription model?
Yes, ServiceDesk On-Premise works on subscription model, you need to pay annual fee per user. The license will remain active for one year from the date of subscription.
Yes, ServiceDesk On-Premise works on subscription model, you need to pay annual fee per user. The license will remain active for one year from the date of subscription.
Q
Can I setup ServiceDesk database on my private cloud server?
Yes, ServiceDesk Premium and Enterprise edition supports private cloud database setup. You can also install this on your Private cloud such as AWS, Google, Azure or local private server.
Yes, ServiceDesk Premium and Enterprise edition supports private cloud database setup. You can also install this on your Private cloud such as AWS, Google, Azure or local private server.
Q
Does ServiceDesk Online work on subscription model?
Yes, ServiceDesk online works on Subscription that is PPU (pay per use).
Yes, ServiceDesk online works on Subscription that is PPU (pay per use).
Q
How many PC’s can I install ServiceDesk application?
You can install it on unlimited PC’s or laptop, but the user access (Login Id’s) is limited to the number of users purchased.
You can install it on unlimited PC’s or laptop, but the user access (Login Id’s) is limited to the number of users purchased.
Q
Can I install ServiceDesk on MAC?
ServiceDesk can be installed on MAC with the help of third party software such as Parallels. You can also check for any other software which offers features similar to Parallels.
ServiceDesk can be installed on MAC with the help of third party software such as Parallels. You can also check for any other software which offers features similar to Parallels.
Q
How do I make payment, if I decide to purchase ServiceDesk?
You can make online payment at the below mentioned details. For Indian business / customers the funds can be transferred to our HDFC current Account. For International business / customers the funds can be transferred to our HDFC current Account or make payment via paypal. Payment details can be shared on request.
You can make online payment at the below mentioned details. For Indian business / customers the funds can be transferred to our HDFC current Account. For International business / customers the funds can be transferred to our HDFC current Account or make payment via paypal. Payment details can be shared on request.
Q
Can you send quote?
Yes, you can contact us and we would be happy to help you.
Yes, you can contact us and we would be happy to help you.
Q
What will be the process after I make payment?
There are 2 steps, registration & activation of the product. Our support team will guide through the entire process.
There are 2 steps, registration & activation of the product. Our support team will guide through the entire process.
Q
Do I have to pay extra for training?
No. Training is included in your product cost. You can avail free training as many times as you wish during the subscription period.
No. Training is included in your product cost. You can avail free training as many times as you wish during the subscription period.
Q
How do I get support in Licensed edition?
You can avail remote, email or telephonic support which is unlimited at no extra cost, any time during the subscription period.
You can avail remote, email or telephonic support which is unlimited at no extra cost, any time during the subscription period.
Q
How do I know my ServiceDesk Licensed has expired?
You will receive an expiry message few days before product expiry. You can contact us to renew the license.
You will receive an expiry message few days before product expiry. You can contact us to renew the license.
Q
What happens if my ServiceDesk License expires?
If your license has expired the system access will be blocked.
If your license has expired the system access will be blocked.
Q
What will be the process for renewal of subscription?
To renew the subscription, you can contact us and we will help you with the process.
To renew the subscription, you can contact us and we will help you with the process.
Q
Will subscription cost remain same on renewal of license?
The product cost is subject to change; however, we try our best not to change the price.
The product cost is subject to change; however, we try our best not to change the price.
Q
Can I get discount on renewal cost if I opt for no support or no upgrade?
Yes, we offer special discount if you opted for no support, no upgrade. You can contact us for more details.
Yes, we offer special discount if you opted for no support, no upgrade. You can contact us for more details.
Q
What is the process for version upgrade?
Whenever a new version is released our support team will contact you to inform you about the new version and its new features. Our team will help you with the upgrade process.
Whenever a new version is released our support team will contact you to inform you about the new version and its new features. Our team will help you with the upgrade process.
Q
Is version upgrade free?
Yes, if you have opted for standard support, version upgrade is free.
Yes, if you have opted for standard support, version upgrade is free.
Q
Will my product be forcibly upgraded to newer version?
No. We will upgrade the product only on your discretion.
No. We will upgrade the product only on your discretion.
We hope that we have answered your query,
if your query is not answered or if you want to get in touch with us call us or WhatsApp us on
+91.99 201 401 00