service crm

ServiceDesk Lite is useful for such service firms to systematically track customer complaint so that it never goes, unattended.
complaint management is made simpler with ServiceDesk Lite.
It covers the important stages of Complaint management such as
- Register Complaint.
- Assign Complaint to Service Executive.
- Complaint Closure.

  register complaint
You may receive customer complaints from various sources, such as email, telephone, website etc.
Tracking these complaints enable, you to resolve issues in time, and quickly respond to customers.
ServiceDesk Lite enables you to record the essential details related to complaint such as the customer contact, the caller details and complaint description.

Recording complaint helps to identify and resolve recurring issues and improve service quality.

  assign complaint to service executive
After complaint is received it is assigned to service executive.
Assigning complaint to service executives ensures every complaint is attended.
It also helps to analyze and promptly allocate complaint to the service personnel.
In ServiceDesk Lite complaint assignment is quiet simple.
You get the pending list of complaints that are yet to be assigned.

Assigning complaints ensures every complaint is attended.

  complaint closure
This is the last stage in complaint management that enables you to track the status of complaint i.e. solved or pending.
Tracking status enables you to identify the complaints that are open or not resolved and take timely actions.
It also helps you to determine the service performance.
You can track details such as status of complaint, measures/action taken to resolve the issue.

Maintaining closure status enables to determine status of complaint i.e. solved or pending.