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service crm editions |
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Choose right Service CRM for your business
ServiceDesk is a simple, ready to use service management software to manage Service contracts & complaints.
comes in various edition Lite, Standard, Enterprise and Custom to suit needs of individuals, small & medium business and corporates.
With ServiceDesk you can choose to store data on your pc/server or cloud, in both case you just pay monthly rental.
ServiceDesk is available for free trial hence we would recommend you to experience the product first hand.
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| Lite free edition |
a free service crm for individual and small business
Service Desk Lite is free ready to use service management software that enables you to manage customer complaint life cycle from complaint initiation, assignment to closure in a very simple way.
more details
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| Standard Edition |
Service Contract & Complaint Management
Plan and measure your teams sales performance.
Service Contract
Manufacturer, retailers or service provider can systematically manage service contracts and eliminate lot of paperwork.
Easily identify customers within Warranty, AMC or other contracts.
Track duration of contract and stay informed about the contracts that is active, expired or due for renewal.
Fetch customer contract and service history information at your finger tips while attending the service call.
Contract Management in ServiceDesk enables you to
-Create Contract
-Renew contract
-Track Contract status i.e. Expired or Active
Complaint Management
Reduce response time and increase customer satisfaction by tracking every single complaint right from registration, assignment to closure so it is never left unattended.
Complaint Management is quiet simple in ServiceDesk.
It covers 3 important stages i.e.
-Registering Complaint
-Assigning it to Service Executive
-Complaint Closure
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It is a client-server application and can be accessed by multiple users within local computer network.
Ideal for SMEs.
Licensing Model
On-Premise (SaaS): pay as per use (per user, per month), keep data on your server.
Online (Cloud) : pay as per use (per user, per month), data is hosted on our server
This edition is available for trial use with a cap of few entries.
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| Enterprise Edition |
Service Contract & Complaint Management
Plan and measure your teams sales performance.
Service Contract
Manufacturer, retailers or service provider can systematically manage service contracts and eliminate lot of paperwork.
Easily identify customers within Warranty, AMC or other contracts.
Track duration of contract and stay informed about the contracts that is active, expired or due for renewal.
Fetch customer contract and service history information at your finger tips while attending the service call.
Contract Management in ServiceDesk enables you to
-Create Contract
-Renew contract
-Track Contract status i.e. Expired or Active
Complaint Management
Reduce response time and increase customer satisfaction by tracking every single complaint right from registration, assignment to closure so it is never left unattended.
Complaint Management is quiet simple in ServiceDesk.
It covers 3 important stages i.e.
-Registering Complaint
-Assigning it to Service Executive
-Complaint Closure
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It is a client-server application and can be accessed by multiple users within local computer network.
Ideal for corporates.
Licensing Model
On-Premise (SaaS): pay as per use (per user, per month), keep data on your server.
Online (Cloud) : pay as per use (per user, per month), data is hosted on our server
Enterprise edition is not available for trial use.
We recommend you to download standard edition for trial use.
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| Custom Edition |
Tailor made application as per your requirement
ServiceDesk Custom edition offers you the freedom and flexibility to customize any edition of ServiceDesk as per your requirement.
You can add new data fields, module, change process, work flow, or reports as per you needs.
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It is a client-server application and can be accessed by multiple users within local computer network.
Licensing Model
On-Premise (SaaS): pay as per use (per user, per month), keep data on your server.
Online (Cloud) : pay as per use (per user, per month), data is hosted on our server
Custom edition is not available for trial use.
We recommend you to download standard edition for trial use.
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