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ComplaintTracker is a simple solution for any business to systematically manage Customer Complaints and its status.
ComplaintTracker ready to use customer complaint management software that enables you to manage customer complaint lifecycle from complaint initiation, assignment to closure in a very simple way. ComplaintTracker helps you systematically track customer complaint so that it never goes, unattended. Customer complaint management is made simpler with ComplaintTracker.
Customer complaint management made easy
features
complaint management
manage complaints for customers
complaint assignment
assign/re-assign complaints to service executive
complaint status
track complaints solved or pending
Quotation
generate quotation for one all the charges like spare parts, labour, one time cost etc.
smart reports
the smart reporting utility enables you to sort, group, filter & aggregate data. The data can also be exported to excel.
excel upload
upload your existing customer, product from excel for quick start.
SMS notification
send SMS notification to customer & service engineer.
email notification
send email notification to customer & service engineer.
MIS & dashboard
a graphical view of data for quick analysis & faster decision.
easy backup
safe guard your data with easy backup.
scalable solutions
upgrade to higher edition with more features as your business grows
ComplaintTracker Lite is simple ready to use free complaint management for light usage.
where do you wish to store your data?
want full control of your data go
On-Premise
want us to take care of server maintenance go Cloud
No registration, No credit card
ComplaintTracker is available for free trial. You can download & install the trial version without registration.
Download, Install & Get Started
ComplaintTracker Complaint Management software is affordably priced for all business size, the pricing is based on subscription model for both On-Premise & Online.
simple to install & easy to manage
get started in minutes... not in days
Our offering starts from single user to unlimited users.
Supports on-premise, online or private cloud.
frequently asked questions
ComplaintTracker is a desktop app that can be installed on Windows-based devices . However, it also supports online mode where data is stored on Spinso cloud server and you just need internet to access it from any device.
There are 6 editions of ComplaintTracker including free editions. The editions are named as Lite, Basic, Standard, Professional, Premium and Enterprise. Each edition is bundled as per features. ComplaintTracker : Compare Editions
Lite Edition
Free Complaint Management to manage Complaint, Assign to executive & Close complaints, Reports & more
Basic Edition
Manage Complaints, Assign to executive & close complaints, reports, export to excel & more
Premium Edition
Complaint management, Advance Quotation, Dashboard, MIS, Upload, Enhanced security, Bigger note, Volume data storage & more
