Service CRM software

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ServiceDesk is a simple solution for service oriented firms to systematically manage Service Contracts and Customer Complaints. You can track customer complaints right from registration to closure.

Providing best after sales service has become an integral aspect in today's business world due to exceeding customer expectations.

To keep customers happy and loyal you need to timely respond to customer complaints and queries. Analyze and address the recurring issues to improve the product/service quality.

Download, Install and Get Started

       

Enhance your Customer Service with ServiceDesk

ServiceDesk can help you
 -Eliminate paperwork
 -Reduce Turn around time
 -Increase Customer Satisfaction
 -Improve Product/Service Quality

ServiceDesk Features

Service Contract
Manufacturer, retailers or service provider can systematically manage service contracts and eliminate lot of paperwork.
Easily identify customers within Warranty, AMC or other contracts.
Track duration of contract and stay informed about the contracts that is active, expired or due for renewal.
Fetch customer contract and service history information at your finger tips while attending the service call.

Contract Management in ServiceDesk enables you to
 -Create Contract
 -Renew contract
 -Track Contract status i.e. Expired or Active

Complaint Management
Reduce response time and increase customer satisfaction by tracking every single complaint right from registration, assignment to closure so it is never left unattended.

Complaint Management is quiet simple in ServiceDesk.

It covers 3 important stages i.e.
 -Registering Complaint
 -Assigning it to Service Executive
 -Complaint Closure


The different stages of complaint gives you the insight on status of complaint whether it is solved or pending



To Uninstall ServiceDesk

1. Open Programs and Features by clicking the Start button Picture of the Start button, clicking Control Panel, clicking Programs, and then clicking Programs and Features.

2. Select ServiceDesk, and then click Uninstall. Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

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