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ServiceDesk is a simple, ready to use service management software to manage Service contracts & complaints.
It comes in various edition My, Basic, Standard, Enterprise and Custom to suit needs of individuals, small & medium business and corporates. With ServiceDesk you can choose to store data on your pc/server or cloud, in both case you just pay monthly rental. ServiceDesk is available for free trial hence we would recommend you to experience the product first hand.


Service Desk reports give you brief description of reports and its content. So even before trying Service Desk you can get better idea of reports that can be generated from the system.


ServiceDesk Reports & MIS

ServiceDesk reports & MIS gives you the insight of your business.
The reporting too offers flexibility to perform operation such as group, filter, aggregate and sort
The data in report can be exported to excel for further visualization and analysis

Reports that can be generated from ServiceDesk

Masters

Product List
You can view product list along with product details like Product Name, Product Code, Price and Description.
Which can be sorted or filtered by Product Name and Product Code.
This reports can also be exported to excel.

Customer List
You can view customer list along with customer details like Name, Contact Person, Address, Telephone No., Mobile No., Fax No., Email, Website, Customer Type and Region.
Which can be sorted or filtered by Customer, Region and Customer Type.
This reports can also be exported to excel.

Employee List
You can view employee list along with employee details like Name, Address, Telephone No., E-mail id and Designation.
Which can be sorted or filtered by Name & Designation.
This reports can also be exported to excel.

Brand List
You can view brand list along with brand details like Brand Name, Contact Person, Address, Telephone, Mobile No., Fax No., Email and Website.
Which can be sorted or filtered by Brand Name.
This reports can also be exported to excel.


Contract

Contract List
You can view contract list along with contract details like Contract No., Contract Date, Customer Name, Contact Person, Address, Telephone No., Mobile No., Email, Product, Brand, Model, Serial No., Contract Type, From Date, To Date, Amount and Remarks.
Which can be sorted or filtered by Customer Name, Product, Brand, Model and Contract Type.
You can filter this report for any period like today, this week, this month, this year or custom date.
This reports can also be exported to excel.

Active Contract List
You can view active contract list along with active contract details like Contract No., Contract Date, Customer Name, Contact Person, Address, Telephone No., Mobile No., Email, Region, Product, Brand, Model, Serial No., Contract Type, From Date, To Date, Amount and Remarks.
Which can be sorted or filtered by Customer Name, Region, Product, Brand, Model and Contract Type.
This reports can also be exported to excel.

Expired Contract List
You can view expired contract list along with expired contract details like Contract No., Contract Date, Customer Name, Contact Person, Address, Telephone No., Mobile No., Email, Region, Product, Brand, Model, Serial No., Contract Type, From Date, To Date, Amount and Remarks.
Which can be sorted or filtered by Customer Name, Region, Product, Brand, Model and Contract Type.
This reports can also be exported to excel.


Complaint

Complaint List
You can view complaint list along with complaint details like Complaint No., Complaint Date, Contract No., Customer Name, Contact Person, Address, Telephone No., Mobile No., Email, Region, Product, Brand, Model, Serial No., Assigned Date, Assigned To, Closed Date, Closed By, Complaint Type, Complaint Details and Closed Remarks. Which can be sorted or filtered by Complaint Date, Contract No., Customer Name, Product, Brand, Model, Contract Type, Assigned Date, Assigned To, Closed Date and Closed by.
You can filter this report for any period like today, this week, this month, this year or custom date.
This reports can also be exported to excel.


Unassigned
You can view unassigned complaint list along with unassigned complaint details like Complaint No., Complaint Date, Contract No., Customer Name, Contact Person, Address, Telephone No., Mobile No., Email, Region, Product, Brand, Model, Serial No., Assigned Date, Assigned To, Closed Date, Closed By, Complaint Type, Complaint Details and Closed Remarks.
Which can be sorted or filtered by Complaint Date, Contract No., Customer Name, Product, Brand, Model and Contract Type.
You can filter this report for any period like today, this week, this month, this year or custom date.
This reports can also be exported to excel.


Assign
You can view assign complaint list along with assign complaint details like Complaint No., Complaint Date, Contract No., Customer Name, Contact Person, Address, Telephone No., Mobile No., Email, Region, Product, Brand, Model, Serial No., Assigned Date, Assigned To, Closed Date, Closed By, Complaint Type, Complaint Details and Closed Remarks.
Which can be sorted or filtered by Complaint Date, Contract No., Customer Name, Product, Brand, Model Assign To, Assign date and Contract Type.
You can filter this report for any period like today, this week, this month, this year or custom date.
This reports can also be exported to excel.


Close
You can view close complaint list along with close complaint details like Complaint No., Complaint Date, Contract No., Customer Name, Contact Person, Address, Telephone No., Mobile No., Email, Region, Product, Brand, Model, Serial No., Assigned Date, Assigned To, Closed Date, Closed By, Complaint Type, Complaint Details and Closed Remarks. Which can be sorted or filtered by Complaint Date, Contract No., Customer Name, Product, Brand, Model Assign To, Assign date, Closed Date, Closed by and Contract Type.
You can filter this report for any period like today, this week, this month, this year or custom date.
This reports can also be exported to excel.



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